Refund policy

Handigo does not collect, hold, transfer, or refund money for service jobs. Customers and independent professionals arrange payment directly with each other.

Any deposit, cancellation charge, refund, or price adjustment must be agreed directly between the customer and professional. Record changes to scope, timing, price, and refund terms in the Handigo conversation so both parties have the same written record.

Cancelling a request or job in Handigo does not automatically reverse a payment made outside Handigo. A job participant may use the dispute flow for a marketplace record review, but Handigo cannot order a bank, wallet provider, customer, or professional to return funds.

If you paid through a bank, card issuer, or digital wallet, use that provider’s dispute process where appropriate. Do not share card PINs, one-time codes, passwords, or bank login details in Handigo.

Questions about this policy may be sent to support@handigo.pk. Include the job reference, but do not email financial credentials.